Operations Excellence

Call Center Management - Balancing the Numbers
BioPharm International - BioPharmaceutical Operations Roadmap 2007
Pharmaceutical Manufacturing - Pathways to Continuous Improvement
Imoroving Productivity and Service in London Central & London General
Delivering Effective System Solutions to a Leading International Public Transport Group
Improving In-Flight Services in Virgin Atlantic Airways
Improving Customer Service in Scottish Water - a Publicly Owned Business
Improving Operations and Service in HM Prison Service
Improving Availability and Service in Crimestoppers - a UK Charity Organization
Identifying Over 2.4M in Revenue at a Large Emergency Department
Activity-Based Costing and Root Cause Analysis
Building Competitive Advantage for an International Retail Bank
Capacity and Resource Management for a Leading Financial Institution
Compliance Issues within a Medical Surgical Unit
Cycle Time Reduction and Process Improvement at an Electronics Equipment Manufacturer
Driving Process Excellence at a Large Investment Bank
Enterprise-Wide Operational Excellence Program Across four Large Hospitals
Establishing a Service Facility in a large state company
Global CAPA Implementation
Improvements in the Hospital Laboratory Result in Over $1.5M in Increased Revenue
Improving Work Processes in an International Telecommunication Company
Lean Transformation at a Large Medical Device Company
Optimizing a Rapidly Growing Cellular Company
Pharmaceutical Lab
Reducing Lead Times for a Large Generic Drug Manufacturer
Reducing Operating Expenses in a Radiology Department
Supply Chain Optimization at an International Vitamin
Test Wafer Management System
Using the Six-Sigma DMAIC Methodology to Improve Wafer Fab Productivity
Layout Optimization at Major Biotech Firm
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