Operations Excellence is an enterprise culture that creates improvements in the way a corporation delivers products and services to its customers. Operations Excellence calls for more than subject matter expertise and a talented internal team. It requires a deep commitment and a culture of continuous improvement to solve today's global challenges of cost and efficiency.
Operations Excellence is fostered in every facet of our client's culture, from exacting standards for quality and innovation to the influential voice of the customer and the shareholder.
A typical Tefen Operations Excellence program delivers an ROI greater than 3:1.
New Operations Establishment and M&A Support
We support our clients in establishing new operations, in mergers & acquisitions, and in consolidating existing operations. We work with our clients right from the concept phase through to the ongoing operational phase.
Our support is focused on creating value for new or acquired organizations by ensuring that operations are designed "right first time," that structures and processes are optimized, costs are minimized, and that capacity and revenue opportunities are maximized.
Process Excellence
Our programs are based on our Lean Six Sigma methodology, which is the fastest and most cost-effective means of achieving world-class operational levels. The programs identify and resolve gaps in the core processes of an organization, including manufacturing, quality, engineering and back-office.
Our hands-on approach ensures that our OpEx programmes deliver real, significant productivity improvement, resulting in a tangible increase in profitability.
Sales Force Effectiveness and Service Enhancement
We support our clients in realizing their untapped sales potential by defining and implementing the appropriate sales and service model for them. By optimizing customer interaction processes and channels we increase sales effectiveness, opportunity realization rates, and customer service levels.
We partner with our clients to ensure sales and revenues growth, customer satisfaction, and cost reduction.
Quality Enhancement
By integrating policies, people, procedures, and systems, we produce a quality culture that transforms company challenges into a competitive advantage. Our advanced "quality tool box" is based on tools such as Change Management, Voice of the Customer, Six Sigma, Corrective Action / Preventive Action, and Key Performance Indicators. These tools have been extremely effective in developing the building blocks of corporate quality policy and strategy.
Supply Chain Excellence
We aim to maximize customer service at minimal cost, by enhancing the overall logistics chain from strategy to implementation.
Our approach to Supply Chain Excellence starts with a strategic evaluation of the organization's processes, including areas such as business strategy linkage, enterprise-wide mapping, and high-level cost models. This is followed by performing extended value stream diagnostics. We culminate with implementation, where a continuous improvement methodology is fostered to drive recurring annual cost savings and customer service improvement.
R&D and Engineering Enhancement
We help our clients achieve a smooth, reliable and rapid transition from development to production, by instituting a well-structured development methodology. We help them to balance the quality, cost and duration of their development projects by implementing planning and control mechanisms to ensure projects are accomplished without exceeding time and budget limits.