Operation & Organization

In Today's world of economic and social uncertainty, companies in all sectors are exposed to major changes. To rise above and manage all changes, companies must look within and become lean, flexible and fast moving.

The difference between a successful company and a failed one is directly linked to the company's core capabilities. Only a strong, stable and lean operational platform can translate to strategic excellence and eventually profits.

Tefen's areas of expertise are:

Operational excellence

Operational excellence requires a strong commitment and a culture of continuous improvement in order to solve current global problems of cost and efficiency. Tefen accompanied over the years, dozens of companies in the process of continuous improvement and operational excellence with professional multidisciplinary teams and a shared commitment to improve business results

Customer Service

Today's world, where each customer can be a media channel, contains many challenges and opportunities.  The voice of the customer has made service become a main issue in the organization that often requires the CEO’s attention. Dealing with these new customers requires reexamination of the organization's service strategy and understanding that customer service is no longer a luxury but a necessity.

Organization Design

Organizational Design starts with generating HR strategy that aligns with the business strategy of the organization. In Organizational Design we bring our customers the latest best practice in the industry in order to determine the organizational structure, define roles and responsibilities for every position, design career paths or perform organizational job analysis.

Change Management

Change Management is a key success factor in every organizational change; Tefen's consultants apply Change Management methodologies in every project we engage.  Successful change management is about creating a vision for the project. focusing senior management on project's success, steering involvement and commitment to change within every level of the organization, motivation and escalation techniques and of course the three most important elements of Change Management - communication, communication and…communication.  

People Capabilities

In recent years developing human Capital has become a major growth engine for many organizations. Tefen assists in developing People Capabilities into a competitive advantage for the firm.  Improving management and team leading skills, decision making excellence, fostering creativity and innovation and the development of core competencies are just a fraction of the actions taken to maximize People Capabilities in organizations.