Single Contact Resolution
Case Study - Improving service level with an international telecom company
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Ramp-up Support

Case Study - Optimizing staffing and processes in a rapidly growing cellular company

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Telecommunications

Facing the saturating market and, therefore, fierce price competition, a telecommunications company must continuously improve customer service and reduce operational costs to maintain its competitive edge. Tefen's programs are aimed at reducing costs while achieving the company's strategic goals and objectives. Tefen's uniquely integrated approach to strategic planning, project management, and mergers support has been proven successful in bringing new and existing network operators on line, on time, and on budget.