Designing an Information System for Massachusetts General Hospital Using a Process-Driven Approach
MGH wanted to replace its antiquated Case Management information system, which supported processes such as Census Management, Utilization Review, Facilitation of Care, Referral Processes, and Payor Requests for over 100 users. Hospital executives wanted to take the opportunity to improve operational processes and adopt a process-driven approach. In addition, MGH wanted to complete the information systems (IS) solution selection in a shorter amount of time than usual.
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