Background and Challenges
A leading pharmaceutical distribution center dealing in thousands of transactions on an almost daily basis, was looking to embed a continuous improvements culture within its organization while focusing on quality and customer needs. The culture and business emphasized speed over quality.
Tefen’s role was to establish the CI infrastructure for the distribution center (DC) network by creating a common vision, appropriate metrics and scorecard, shared best practices, superlative communication, train and launch of a CI management team, with site implementation including diagnostics through sustain steps at 8 distribution centers.
Tools and Methodologies
Implementation of a continuous improvement culture yielded some fantastic initial results, particularly in reduction of internal damages, reduced OT in returns area, APS optimization and reduced error rates, improved wave replenishment, worker eagerness to participate in Kaizen and improvement opportunities, improved onboarding and cross training, better safety awareness, improved communication among tiers, and use of visual management.